National Motor Club of America, Inc. (NMC) was founded in 1956 and as one of the largest independently owned motor clubs in the U.S., has become a premier provider of emergency roadside assistance and other travel related services.
NMC serves the traveling public by offering travel safety information services and financial security products through direct sales, alliances, and membership associations. NMC provides its members with quality of service and valuable peace of mind.
The company is based in Irving, Texas and through its own operations serves hundreds of thousands of members throughout the United States and Canada.
We Believe In Customer Care
National Motor Club truly cares about its members and it shows. Each month an independent third party surveys members who have received dispatch service from National Motor Club.
Tallied and then averaged for the year, the response are from people who indicated on the survey they were satisfied or extremely satisfied with our service. Our customer satisfaction ratings are consistently 97% or better.
We Build Loyalty and Trust
Another strong measure of our quality of service is our loyalty and trust rating. This score derives from a survey question to a member whether they would trust us to help their family and friends.
Our members consistently give NMC a vote of confidence of 96% or higher.
We Do the Right Thing
NMC is more than a brick and mortar building. NMC embodies all the people who work within its walls and represent us throughout the nation. When we have been alerted of a problem, we work to resolve it to the satisfaction of our member.
NMC is an accredited member of the Better Business Bureau (BBB) since 1989 and maintains an A+ rating. This score indicates how a business resolves any customer complaints.
BBB Code of Business Practices represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB. The Code
is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
At NMC, our business is helping people. We are committed to the safety of our members and doing the right thing. That focus is reflected in the high ratings we receive across the board for the way we take care of our customers, our members.
At NMC, we define management as doing things right and
leadership as doing the right thing. Our leaders possess an eye
for innovation, a zest for change, a passion for progress and
above all, the vision that allows them to set their sights on
the things that merit attention. The NMC leadership team has
combined experience of more than a century managing and leading
teams that comprise a successful business. It is through their
dedication and laser focus that has made NMC what it is today.